Dynamics NAV end of support: what it means and what to do next
What end of support really means for NAV users, and how to plan the move.
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After go-live
Senior support for the system you run your business on.
When something breaks, a ticket queue and a first-line technician aren't enough. Get help from someone who understands both your accounting and your code.
Ongoing support
Troubleshooting, period-end help, user questions and fixes — handled by senior consultants who know your system.
System review
Inherited a Business Central or NAV system nobody documented? A structured review of setup, customizations, integrations, permissions and performance — with a prioritized list of fixes.
Optimization & enhancements
Automate manual work, improve reporting, adopt new Business Central features and Copilot capabilities, and retire customizations you no longer need.
Training
Role-based training for finance, operations and new hires — so your team uses the system you paid for instead of working around it.
Unhappy with your current support?
Switching support partners is simpler than most companies expect. Cateran will review your system first so there are no surprises — and so support starts from an informed baseline.
Signs it's time for better support
Is your system working for you, or the other way around?
Many companies live with problems for years because their support partner only reacts to tickets. Good support finds and fixes the causes.
- The same issues come back every month-end
- Tickets wait days for someone who knows your system
- Every answer is "that needs a customization"
- Staff keep spreadsheets because they don't trust the reports
- Nobody can explain what the custom code does
- New Business Central features and Copilot go unused
How support starts
Understand the system first. Then support it properly.
System review
Setup, customizations, integrations, permissions and data, plus interviews with the people who use the system.
Quick fixes
Resolve the problems that cost you time every week, starting with period-end and reporting.
Ongoing support
Senior help when you need it, from people who already know your system and your business.
Regular improvement
Periodic check-ins on new features, upgrades, training needs and customizations you can retire.
Support questions
Do you support systems another partner implemented?
Yes. Cateran starts with a system review so support is based on how your system is really set up, not guesswork.
Do you support Dynamics NAV as well as Business Central?
Yes. Cateran supports both, including heavily customized NAV systems. If you're on NAV, support can also include planning a move to Business Central on your schedule.
How hard is it to switch support partners?
Usually simpler than expected. You grant the new partner access, collect documentation and any custom source code, and remove the old partner's access once the handover is complete. Your system, data and licenses belong to you.
What does a system review include?
A structured review of setup, customizations, integrations, permissions, data quality and performance, and interviews with key users. You receive a prioritized list of fixes and improvements.
How is support priced?
Support is scoped to how much help you need. After an initial call, you receive a written proposal before any work begins.
Further reading
How to switch Business Central partners
What you own, what to collect, and how to change partners without losing momentum.
Read article →Get a senior expert on your side.
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